Privacy Policy

1. Introduction

At Docibo, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy applies to all information collected through our website, applications, and services.

2. Information We Collect

Personal Information

• Name and email address when you create an account
• Billing information for paid subscriptions
• Profile information you choose to provide
• Communications you send to us

Usage Data

• Features and services you use
• Time, frequency, and duration of your activities
• Session logs and user interactions
• Performance metrics and error reports

Device and Technical Data

• IP address and general location information
• Browser type, version, and settings
• Operating system and device information
• Cookies and similar tracking technologies

Document and Content Data

• Text and documents you create or upload
• Audio recordings for transcription services
• File metadata and organization information
• Collaboration and sharing activities

3. How We Use Your Information

We use your information to:

• Provide our Services: Process your requests, transcribe audio, and deliver core functionality
• Improve our Services: Analyze usage patterns to enhance features and performance
• Customer Support: Respond to your questions and resolve technical issues
• Billing and Payments: Process subscriptions and manage your account
• Personalization: Customize your experience and provide relevant suggestions
• Security: Protect against fraud, abuse, and security threats
• Legal Compliance: Meet our legal obligations and enforce our terms

4. Data Storage & Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and employee training
• Secure data centers with physical protection

While we take reasonable efforts to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Sharing Your Information

We may share your information in the following limited circumstances:

• Service Providers: Third-party vendors who help us operate our Services
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect the rights, property, or safety of our users
• With Your Consent: When you explicitly authorize sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information in certain circumstances

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links and Tools

Our Services may contain links to third-party websites or integrate with external tools. These third parties have their own privacy policies, and we are not responsible for their data practices. We encourage you to review their privacy policies before providing any information.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. International Transfers & Data Localization

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally, including compliance with applicable data protection frameworks such as GDPR and other regional regulations.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by email or through our Services. The updated policy will be effective when posted.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For EU/EEA residents: You also have the right to lodge a complaint with your local data protection authority.